Jaya Grocer's Gift Card
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Get in touch with our Customer Service team at
customer@jayagrocer.com or call 1-300-88-5427
to place your business orders
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Jaya Grocer's Gift Card is suitable for company events, employee recognition and benefits, birthday rewards, sales/dealer incentive, festive/contest giveaways, or even customer appreciation.
TERMS & CONDITIONS
The following Jaya Grocer Gift Card Agreement describes the terms and conditions that apply to the usage and other relevant matters of Jaya Grocer Gift Cards. Consumers (users) are advised to read these terms and conditions carefully.
WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS. By purchasing and/or using the Jaya Grocer Gift Card, you and the holder of the Jaya Grocer Gift Card are deemed to have accepted the terms and conditions herein contained.
Interpretation
Wherever the word “WE” or “US” or “OUR” appears in relation to these terms and conditions and/or the Gift Card, it shall mean and/or refer to Trendcell Sdn. Bhd. and Jaya Grocer including its successors, assigns, officers, directors, shareholders, agents, affiliates, and subsidiaries unless otherwise indicated.
“You” or “Consumers” are persons who are in possession of the Gift Card either by purchase or by gift or otherwise for the purpose of using the Gift Card as a payment method at Jaya Grocer outlets nationwide subject to these terms and conditions.
Reference to “card”, “gift card”, or “Jaya Grocer gift card”, where the context so requires, refers to the “Jaya Grocer Gift Card”.
PART ONE: JAYA GROCER GIFT CARD GENERAL TERMS
Our Gift Cards can be honoured at all Jaya Grocer outlets in Malaysia, EXCEPT Hock Choon Supermarket, Central Mart, Korean Grocer, JayaGrocer.com, and Jaya Grocer on GrabMart. The value of this card or denomination is in Malaysian Ringgit only.
Initial Stages of Purchase
The consumer has to be 18 years old and older to purchase the Jaya Grocer Gift Card. You are responsible for ensuring that the Gift Cards are not scratched, damaged, and/or effaced as scratched, damaged, and/or effaced cards are not redeemable, exchangeable, refundable, or replaceable.
Usage of the Gift Card
By presenting your Gift Card at a participating outlet, the participating outlet will accept the Gift Card as a method of payment. Gift Cards are not redeemable or exchangeable for cash. Gift Cards cannot be returned once sold. Gift Cards cannot be loaded with value and the amount(s) cannot be transferred. If you wish to purchase any products of a higher value than the available value in the Gift Card, the difference can be paid by cash, credit card, GrabPay, and/or any other payment methods accepted by us which shall be advised from time to time.
Please keep the Gift Card safe and it is equivalent to cash, in that a holder in possession of a valid Gift Card shall be recognised as the rightful owner without further query. The Gift Card is to be treated like cash. The designated monetary value loaded on your Gift Card is a pre-payment only for the goods and services of our outlets. No refund of the balance in the Gift Card is allowed due to any reason(s), including but not limited to the theft, damage, and/or loss of the Gift Card. During the redemption of goods, if the value of the goods is less than the amount on the Gift Card, no refund will be given for the remaining unused balance. The Gift Card is not a credit, debit, or loyalty card. No registration of the Gift Card is necessary. Possession of the Gift Card constitutes ownership.
Effaced, mutilated, duplicated, damaged, torn, altered, or lost gift cards will be considered invalid and will not be replaced or refunded by Jaya Grocer, and cannot be redeemed at any Jaya Grocer outlet.
Redemption
The Gift Card can be used only once and is valid for a single transaction only. Any balance remaining in the Gift Card cannot be refunded in any way and shall lapse and cease to have effect on the said transaction. There is no limit on the number of Gift Cards that can be used in a single transaction.
The Jaya Grocer Gift Card cannot be used online on the website www.jayagrocer.com or on the Grab App or GrabMart platform.
Lost or Stolen Card
This gift card falls under the responsibility of the bearer. Jaya Grocer shall not be held responsible or liable for the loss, damage, or theft of this gift card, or any of the losses or damages suffered by the bearer of this gift card that may arise from the loss or damage of this gift card. As the bearer of the Gift Card, you shall use all precautions to prevent the loss and/or theft and/or unauthorised use of the Gift Card. Jaya Grocer shall not entertain any request(s) for balance refund(s) or monetary claims pertaining to the lost or stolen Gift Card.
Receipts and Statements
A single Jaya Grocer Gift Card can be purchased up to a maximum value of Ringgit Malaysia One Hundred (RM100.00) at all participating Jaya Grocer outlets.
Replacement Card
If a Gift Card becomes faulty or damaged due to a manufacturing or technical defect, please go to our nearest outlet and request for a replacement Gift Card. Any request for a replacement Gift Card must be supported with the proof of purchase (original receipt) and the existing faulty Gift Card which will have to be returned back to us in good condition (and not effaced, mutilated, damaged, dented, or scratched). No card replacement will be entertained without the original Gift Card being returned. Each card replacement will be allowed once only. There is no replacement fee for any successful request for a replacement card.
Activation and Expiry
Gift Cards will be activated immediately upon purchase at any of our participating Jaya Grocer cashier counters. Gift Cards cannot be redeemed for any activities or transactions other than purchasing item(s) sold at our participating outlets. Gift Cards are valid for one (1) year only from the date of purchase/card activation. Strictly no extension of the validity period will be allowed and any balance left on the Gift Card after the expiry of the validity period will be forfeited.
After this time, the card will expire without further notice and any remaining balance will be forfeited, lapsed, and cease to have effect. No refunds or requests for renewal will be entertained or accepted.
Fraudulent and Misused Gift Cards
If we suspect misuse or fraudulent use of our Gift Card, it may be suspended or terminated. We may cancel the Gift Card at any time, without prior notice. The Gift Card remains as our property.
Termination
Jaya Grocer reserves the right to amend or discontinue the use of this gift card without prior notice. We may, at our discretion, terminate the Gift Card programme/service by giving sixty (60) calendar days’ notice of termination. Notice of such termination may be sufficiently sent by way of publication on our website or notification by way of announcement at our participating outlets or on our social media platforms/website. Alternatively, in lieu of notification by way of publication on the website/social media or notification by way of announcement at the participating outlets, at our sole discretion we may give notice of such termination of the Gift Card programme/service by advertising in the local newspapers circulating in Malaysia.
Upon the termination date, all cards purchased prior thereto will continue to be valid until their respective expiry dates. No further Gift Card(s) shall be issued and/or recognised as valid should its date of purchase/card activation be a date on or after the termination date of this Gift Card programme/service.
PART TWO: IMPORTANT LEGAL TERMS
Changes to This Agreement
We reserve the right to amend the terms of this agreement at any time without prior notice for security, legal, regulatory, or valid business reasons.
We will post the terms of the modified agreement on our website at https://klec.jayagrocer.com/pages/jaya-grocers-gift-card-terms-and-conditions. Subject to the remainder of this clause, any change, addition, or deletion will become effective at the time we post the revised agreement to our website or generally in our participating outlets or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition, or deletion will apply to your future and existing Gift Cards.
Cancellation of This Agreement
We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Gift Card). In the event that this agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.
Disclaimers and Limits of Liability
We do not represent or warrant that your Gift Card will always be accessible or accepted at all of our outlets in Malaysia. To the maximum extent permitted by law, the liability of Jaya Grocer and the participating outlet, in all circumstances, is limited to the total amount available in the Gift Card or the sum Ringgit Malaysia One Hundred only (RM 100), whichever is lower. We will not be liable to you or any third party authorised by or claiming through you for any loss, damage, cost, expenses, actions, suits, claims, and demands whatsoever, whether direct, indirect, special, or consequential, of loss of business, revenue, or profits, or of any nature suffered by you or any person for any loss, damage, or injury caused or suffered by a person arising from the usage of the Gift Card, including but not limited to the delays caused by our system or for:
- any loss of income, business, goodwill, or profits arising out of this agreement;
- any unauthorised access to or alteration, theft, or destruction of your Gift Card;
- the consequences of any delay or mistake relating to the use of your Gift Card caused by any circumstances beyond our control;
- any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
- any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
- any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.
Governing Law
This agreement is governed by the laws of Malaysia.
Entire Agreement; Construction
All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and Trendcell Sdn. Bhd. (Jaya Grocer) and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.
We shall not be liable for any loss or inconvenience faced by you resulting from the amendment(s) of these terms and conditions.
Enquiries or Questions
If you have any questions regarding this Gift Card’s Terms of Use and Agreement, or your Gift Card, please email our Customer Service Team at customer@jayagrocer.com or call 1-300-88-5427.
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